If an employee legitimately applies for review, and the action is reviewable, an agency head must review the action and make decisions.
There are few constraints on how agencies conduct reviews (Regulation 5.27).
If the review is about disputed facts, usually an inquiry to establish facts is required.
A review may involve:
Formal reviews are only one option for an agency to resolve employment related issues.
Information on other options is available.
The agency head must tell the employee in writing of (Regulation 5.27(5)):