How can my agency use reviews strategically?

A healthy organisation is open, transparent and accountable. Employee complaints and concerns raised in reviews give agencies an opportunity to identify and fix mistakes and to improve decision-making, policy and procedures.

Analysing reviews along with other data about employee engagement, such as information obtained through the Australian Public Service Commissioner’s annual State of the Service report,  provides agencies with insights into culture, integrity risks and priorities for intervention. These reports are available on the APSC  website.

The Commonwealth Ombudsman says "They are a free source of strategic advice!" (Canberra Evaluation Forum,10 April 2014 )