What is the role of HR practitioners in helping complainants make informed choices?

HR practitioners have a role in assisting the complainant to make an informed choice about the options available to them; including discussing the advantages and disadvantages of each approach and the likely outcomes.

This requires discussing with the complainant their motivation and what they are seeking to achieve.

HR practitioners can help complainants understand that they:

  • have more opportunity to influence the outcome if they resolve issues informally or by alternative dispute resolution processes
  • have more ownership of the process and responsibility for managing their own issues if they do not hand that responsibility to third parties - for example, an investigator or a delegate
  • will not have a driving role when their complaint is investigated under agency procedures for investigating suspected misconduct.

Their status is as a witness or informant and their view of the seriousness of their allegations will not necessarily influence the outcome.