So what is the best response?

The best response and intervention depends on the particular circumstances.

The best approach supports sustainable outcomes for all parties.

The best response:

  • balances the interests of the parties
  • addresses the underlying motivation and issues
  • is quick, fair and transparent.

The best response may require indirect interventions to:

  • support the parties
  • rebuild performance in a team
  • re-establish trust in relationships.