Listening is usually a good start!
Keeping an open mind on different perspectives and not jumping too quickly to conclusions helps individuals and teams.
Dealing with an employee with a complex set of health, performance and behavioural issues, or a breakdown in team relationships can seem daunting, but it doesn't have to be.
Don't be afraid to ask for professional assistance to identify causes and inform strategies for resolving problems. Professionals help break issues into manageable pieces of work to systematically address.
Options in identifying issues include:
The option chosen depends on the: