How can I make informed assessments of issues?

Listening is usually a good start!

Keeping an open mind on different perspectives and not jumping too quickly to conclusions helps individuals and teams.

Dealing with an employee with a complex set of health, performance and behavioural issues, or a breakdown in team relationships can seem daunting, but it doesn't have to be.

Don't be afraid to ask for professional assistance to identify causes and inform strategies for resolving problems. Professionals help break issues into manageable pieces of work to systematically address.

Options in identifying issues include:

  • psychologists talking with team members and observing the workplace to identify issues and make recommendations
  • mediators assessing causes of disputes, the motivation and capacity of parties to resolve the problems themselves or with professional assistance.

The option chosen depends on the:

  • complexity of the matter
  • capability of individual managers
  • level of employees' trust.