Case study 2: alternative dispute resolution (ADR)

Alternative dispute resolution (ADR)

Case Study 2

A team is fracturing and not meeting its outputs.
There are inter-personal conflicts among team members including complaints of harassment and discourteous behaviour.
The team leader has attendance problems and is not respected by the team.
She has not advised her agency of any ongoing health issues or other circumstances impacting on her attendance.

Things to consider:

  • engaging an organisational psychologist to diagnose problems and recommend approaches
  • discussing with the team leader any health or other issues impacting on her work
  • identifying behavioural conflicts among team members.

ADR helps address individual health, performance and behavioural issues.

This can be through team conferencing with facilitators to discuss what has happened, the effects on people and the best way to resolve team issues.