What do you mean by ‘unclear procedures and timeframes for review’?

The process for applying for a review must be clear to employees.

 

Agency approaches differ...Comment

Decentralised

The employee applies to a senior manager within their reporting line.

Not all line managers are aware of their responsibilities in this field. Without support, issues may not be actioned appropriately.

Centralised

Applications are lodged with the HR function.

A central point for applications is less confusing for employees. Some agencies establish appropriately named mailboxes, accessible through the intranet, for this purpose.

Adopting and publishing indicative timeframes for responding to and completing reviews assures employees their agency is committed to resolving their concerns quickly (Regulation 5.33).