What does to 'stand in the shoes' of the original decision-maker mean in practice?

'Standing in the shoes of the original decision-maker' means:

  • considering afresh, information and evidence before the original decision-maker
  • obtaining new or updated evidence, where relevant
  • independently and impartially weighing and assessing the evidence and
  • coming to a new decision for reasons that may be the same as, or different from, those of the original decision-maker.

'Standing in the shoes of the decision-maker' is broader than just considering what is fair and reasonable.

More information on factors to consider when making a decision is available at how to conduct a review investigation.