'Standing in the shoes of the original decision-maker' means:
- considering afresh, information and evidence before the original decision-maker
- obtaining new or updated evidence, where relevant
- independently and impartially weighing and assessing the evidence and
- coming to a new decision for reasons that may be the same as, or different from, those of the original decision-maker.
'Standing in the shoes of the decision-maker' is broader than just considering what is fair and reasonable.
More information on factors to consider when making a decision is available at how to conduct a review investigation.